1. Replacement Policy

An item can be replaced, at no extra cost, through our Online Returns Centre, provided it fulfils certain conditions. However we do not offer Returns facility for any reason whatsoever.

Which items are eligible for a Free Replacement?

An item that is returned because it arrived in a damaged/defective condition or was different from what was ordered, will be eligible for a free replacement, provided the exact item is available with the same seller.

Note: If an eligible item is out of stock, it cannot be replaced. Only a refund against the returned item will be issued.

Conditions for Free Replacement

The following general replacement policy is applicable to all items sold on Autozeel.com.

All Eligible items, which are within the replacement window and in stock with same seller (exact same item), are eligible for a free replacement. We will ship the replacement through standard shipping once we receive the original order. In general, an item may be eligible for replacement within the applicable replacement window if it fulfils one or more of the following conditions

  • Damaged item received
  • Item is missing parts or accessories
  • Item received is different from what was ordered
  • Defective item/does not work properly

Note: A replacement cannot be created for an item which was returned and replaced once earlier.

Replacements for Missing Parts or Accessories

If you received an order that is missing an item or parts, you can initiate a replacement on Autozeel.com:

  • Go to My Orders, locate your item with the missing part, select Replace, and chooseReplacement.

All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you.

If an item delivered to you is not as described, or was physically damaged at the time of delivery, please contact us within the applicable return window for a free replacement

 

Product/Category

Replacement Window and Exceptions

Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

2 Days; Replacement

  • Items must be returned in new and unopened condition with all the original packing, tags, inbox literature, warranty/ guarantee card, freebies and accessories including keys, straps and locks intact.

2. Cancellation Policy

You can cancel your order online before the product has been shipped. Your entire order amount will be refunded. Refer Refund Policy for further details.

Unfortunately, an order cannot be cancelled once the item has been shipped to you.

In order to cancel an item in your order:

  • Log into your Autozeel account and go to the 'My Orders' page
  • Identify the item you want to cancel and click on the Cancel button
  • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Once you request the cancellation of item(s) in your order, it will take us a maximum of 3-5 business days to cancel the order and initiate a refund. You will be notified of the same by email.

If refund is transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Autozeel.

 

A disabled 'Cancel' button can mean the following things:

  • The item is already shipped together with another order of yours
  • The item is non-refundable

3. Refund Policy (In applicable cases only)

Refunds are issued to the payment method used at the time of purchase

Payment Method

Refund Method

Refund Time-frame

(After the return is received by Autozeel in terms hereof)

Credit Card/ Debit Card

Credit Card/ Debit Card

3-5 business days

Net Banking

Net Banking Account (Credited to Bank Account)

3-5 business days

 

If the standard time-frame as mentioned above has passed and you have still not received the refund, please contact your credit or debit card issuer or your bank for more information.

Note:

If the original payment method you used to make the payment (credit/ debit card) is no longer valid, we'll issue the refund through a demand draft.

When we receive a payment failure notice from your bank, we will send you an e-mail asking you to call us. When you call us back, we will collect your name and the address where you want the demand draft to be sent, and proceed with the refund.

4. Shipment and delivery policy

FedEx is our logistics partner for shipments across India. We levy a nominal flat delivery charge of  Rs. 99 for products shipments across India.

Delivery timeline can vary from location to location.

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